Cultivate content users’ satisfaction by fostering connections across all available channels, providing seamless omnichannel encounters on a resilient platform that encompasses SMS, MMS, VoIP, Whatsapp, Viber, Telegram, and Apple Messages for Business.
1 | Interactive Voice Response (IVR)
Interactive Voice Response (IVR) entails a self-service functionality comprising pre-recorded call menu selections, enabling customers to engage using touch-tone or speech input. Customers supply details regarding their call purpose, facilitating their connection with the appropriate agent or department.
IVR streamlines various business operations, such as bill settlement and account details verification/update. Furthermore, IVR menus empower agents with enhanced readiness for customer conversations, permitting them to opt for “warm transfers.” This facilitates agents in reviewing or obtaining insights into a customer’s IVR interaction before engaging in conversation with the caller.
2 | Programmable SMS
Deliver programmable SMS messages at a large scale
Attain unparalleled global delivery rates through a unified interface and experience the advantages of a dependable, top-tier platform.
3 | Number Masking
Number masking, also known as call masking, enables businesses to enable seamless communication while upholding the privacy of their customers. This involves the utilization of an intermediary virtual phone number to establish the call, thereby concealing the true phone numbers of both the caller and the recipient from each other.